FAQ
Frequently Asked Questions
Quick answers to the questions travellers ask us most. Can't find yours? Write to us — we're happy to help.
What does "private tour" mean?
Only you and the people you travel with. No other travellers join, and the guide adapts the route, pace and timing to your group.
How do I book?
Send us your dates and cities through the planning form or WhatsApp. We reply with a route and a written quote; your tour is confirmed when we confirm it to you in writing.
Which languages do your guides speak?
Tours are offered in English as standard. Other languages may be available depending on the city and date — tell us your language when you enquire and we will confirm before you book.
Are entrance tickets included?
Usually not, because prices are set by each site and change. Your guide helps you buy the right tickets on the day. If a quote includes tickets, it says so clearly.
Is transport included?
All full-day tours and day trips include a private car with driver and lunch; entrance tickets are paid separately. Short walking tours inside the old towns need no transport. What is included is always listed on each tour page.
Can you plan a multi-day trip across Uzbekistan?
Yes. Our sister company Tour to Uzbekistan arranges complete itineraries with hotels, trains and transfers, and our guides can join you in each city.
Are your tours suitable for children or older travellers?
Yes. Because the tour is private, we can shorten walks, add breaks and adapt the stories. Tell us about your group when you enquire.
How do I pay?
In cash. A 20% deposit confirms your booking, and the balance is paid in cash on the day of the tour. We never ask for card details through this website.
Can I change or cancel my tour?
Yes. Changes are made whenever possible, and cancellation is free up to 24 hours before the tour start (your deposit is refunded). Later cancellations and no-shows are charged 50% of the tour price. See our booking terms for details.
How far in advance should I book?
As early as you can, especially for spring (April–May) and autumn (September–October), when guides and train tickets are in demand. We can sometimes arrange a tour at short notice — message us on WhatsApp and we will tell you honestly what is possible.
Can the guide meet us at the airport or railway station?
Yes. Guides often meet travellers at the station or the airport and start the tour from there. Send us your train or flight details and we time the day around them.
Can you book train tickets for us?
We help you choose trains that fit your tours. Complete trips with train tickets and hotels are arranged by our sister company Tour to Uzbekistan.
Do I need a visa for Uzbekistan?
It depends on your passport. Many nationalities can visit without a visa for a limited stay; others apply for an e-visa online. Please check the current rules for your nationality with official sources before you travel.
Do I need to speak Russian or Uzbek?
No. Your guide speaks your language and helps with tickets, menus and conversations with craftsmen and stall holders.
What if it is very hot, or it rains?
On a private tour we can move the start earlier, add indoor stops or change the order of the day. In summer we recommend early starts and a rest at midday.
Can I leave a review of my tour?
Yes, please do — there is a short form on the Reviews page of this website. We publish only reviews from real guests, with their permission.
Plan your private tour
Tell us where you're going. We'll find your guide.
Free and without obligation. We reply within 24 hours with a route and a quote.