Booking and Cancellation Terms

These terms explain how booking a private tour with us works. Your written quote is the final reference for your booking: if anything in it differs from this page, the quote applies.

1. Enquiry and quote

Sending an enquiry is free and does not commit you to anything. We reply with a suggested route, the guide's language, what is included and the price for your party.

2. Confirmation

Your tour is confirmed when we confirm it to you in writing (WhatsApp or e-mail) after you accept the quote. The confirmation states the date, start time, meeting point, duration, inclusions and how payment is made.

3. Payment

Payment is in cash. A deposit of 20% of the tour price confirms your booking (how to hand it over is agreed in your confirmation); the balance is paid in cash on the day of the tour. We never ask for card details through this website.

4. Changes

Need a different date or start time? Tell us as early as possible and we will do our best to rearrange.

5. Cancellation

You can cancel free of charge up to 24 hours before the tour start, and your deposit is refunded. If you cancel less than 24 hours before the start, or do not show up, 50% of the tour price is charged.

6. Weather and closures

Monuments occasionally close at short notice. Your guide will adapt the route on the day; if a key site is closed, we suggest an alternative.

7. Tickets

Entrance tickets are not included unless your quote says so. Prices are set by the sites and may change.

8. Your responsibilities

Please be at the meeting point on time, follow your guide's safety advice and dress appropriately for religious sites.